We are currently looking for a Senior CRM-manager for an international fintech project. The platform has been on the market for more than 5 years and it works 24/7 for millions of customers all over the world.
Your main tasks at the position will be to:

  • Maintaining full infrastructure for campaign managers in current CRM — Exponea.
  • Know how to create and execute Monetization, Retention, Winback, Churn prevention, and Loyalty strategy.
  • Research and implement new tools CRM.
  • Follow KPIs across lifecycle through drip series, trigger, and contextual marketing campaigns. Establish and measure global customer retention & loyalty goals.
  • Be an advocate and supporter for internal stakeholders to deliver a holistic CRM solution that solves their business problems and accelerates the business forward.
  • Define a user experience and develop user personas based on qualitative and quantitative data, user interviews, and user workshops.
  • Gather, translate, and prioritize business requirements into product capabilities.
  • Serve as a feature and functional expert for CRM product capabilities.
  • Uncover business opportunities through analysis of customer, web, and marketing data.

  • Leadership skills and strong analytical skills (SQL and/or Python).
  • Have successfully used, implemented, managed, and/or built an enterprise CRM solution.
  • Minimum of 2 years at the Senior / Lead level in customer marketing, CRM, and/or analytics.
  • Deep expertise in modern CRM platforms, push notifications, and email best practices required.
  • Solid understanding of analytics, including segmentation and applicable metrics for all tactics and channels.
  • Experience running global CRM success models.
  • Ability to work creatively, understand and represent tech and marketing stakeholders.

  • 28 days of vacation + additional "days off".
  • Unlimited paid sick leave (any number of days).
  • VHI policy.
  • Individual English lessons — free of charge on italki.
  • Free yoga, CrossFit training, and partial compensation of sports activities.
  • Comfortable modern office and equipment.
  • Casual dress-code.
  • Corporate breakfasts, tea/coffee/sweets, pizza on Fridays.
  • Great perspective for real career growth.
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